Velvi Figure prides itself on the quality of its products and online shopping experience. Our products undergo strict quality checks before they are dispatched to our customers. 

We don't have any return or replacement policy, as all our products are into intimate category. However we offer 5-days replacement policy only on our Bra category.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at info@velvifigure.com. If your replacement is accepted, customer have to bear the cost of forward logistics. we’ll send you a replacement shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any return question at info@velvifigure.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
There is no refund policy.